The Insurance Navigation program will be closing on September 30, 2025. We will continue to accept applications through August 31, 2025. We encourage you to apply if you are in need of support during this time.

Important Announcement

While this program is coming to a close, we want to share resources that remain available as you navigate coverage and care:

  • Project HEAL’s Insurance Hub

    Tools, guides, and information to help you better understand and navigate your coverage.

    Explore

  • ANAD’s Treatment Referral Program

    Personalized support in connecting you with eating disorder treatment options.

    Explore

  • Project HEAL’s Case Management Program

    Short-term, focused support to help apply for Treatment Access support or navigate available resources

    Reach Out

INSURANCE NAVIGATION

Support in understanding your insurance benefits.

Project HEAL’s Insurance Navigation Program provides direct advocacy and resources to help individuals understand their insurance benefits and fight for the treatment they are entitled to. By supporting insurance navigation, we expand access to care and support more people on their healing journey.

What is Insurance Navigation?

Insurance Navigation is a specialized support system that helps individuals:


✔ Understand their insurance plans and benefits
✔ Navigate Single Case Agreements and insurance appeals
✔ Secure new insurance through the ACA marketplace
✔ Find in-network providers and treatment centers

Our team of experts works to break down complex insurance policies and advocate for fair coverage, ensuring individuals receive the care they need.

Barriers we help break down through Insurance Navigation:

✔ Lack of knowledge about insurance and the healthcare system
✔ Different terminology used across insurance plans
✔ Limited in-network treatment facilities
✔ Inconsistent benefits between private and public insurance
✔ Unfair insurance denials and premature discharges
✔ Restrictive medical stability requirements for intensive care
✔ Uninsured individuals unsure how to enroll in coverage
✔ Language barriers in navigating insurance policies

How the Insurance Navigation Program Works

  • Case Management & Advocacy

    Our specialists provide one-on-one support to help individuals understand their insurance options and appeal unfair denials.

  • Insurance Resource Hub

    A self-guided learning platform offering essential information on navigating the insurance system, including:

    Common insurance terms

    Eating disorder treatment levels of care

    Single Case Agreements

    Appealing insurance denials

    Medicaid advocacy and treatment centers

    Legal support for insurance-related disputes

  • Considerations Before Applying

    Before seeking insurance navigation support, consider:
    ✔ Your current insurance plan and coverage details
    ✔ Whether you need help appealing a denial or finding a new provider
    ✔ If you qualify for Medicaid or need assistance enrolling in a plan
    ✔ Understanding that advocacy efforts may take time and persistence

    Our team is here to help you at every stage of the process.

Project HEAL Ambassador

“Project HEAL is doing amazing things. Their network of resources is so incredible and accessible. I was so alone when trying desperately to get help. I truly hope that equitable access to quality care becomes the standard of eating disorder treatment, but I know we have a long ways to go. Project HEAL is making great strides to close the gap every day, and I am so honored to be a part of it.”