HEALTH INSURANCE 101

Understanding your health insurance coverage is key to accessing care. This page breaks down essential topics like insurance terminology, how to get treatment authorized, in-network vs. out-of-network care, and what levels of care (LOC) your plan may cover. You’ll also learn how to review your policy, understand your rights, and advocate for the treatment you deserve.

Whether you're exploring different health insurance categories or figuring out what’s covered, start here to learn more.

Terms + Frequently Asked Questions

Navigating health insurance can be daunting and complex, particularly when seeking eating disorder treatment. Download our health insurance glossary and review common questions and answers to help clarify key terminology and outline coverage details.

Frequently-Asked Questions

For more assistance, speak with your insurance provider, treatment center, or a legal advocate specializing in mental health coverage. If you have further questions, reach out to an insurance expert or a patient advocate.

  • Many insurance plans cover eating disorder treatment, but coverage varies. Plans typically cover inpatient care, outpatient therapy, and nutritional counseling, but some may limit the duration or types of services.


    Coverage often includes therapy (individual, group, and family), medical monitoring, nutritional counseling, and sometimes partial hospitalization (PHP) or intensive outpatient programs (IOP). However, some plans may restrict access to higher levels of care.


    Many insurance plans have limits on the number of inpatient days or outpatient therapy sessions. Pre-authorization may be required for extended stays or certain treatments.

  • Insurance companies may deny coverage for eating disorder treatment due to:

    • Lack of Medical Necessity: The insurer may claim the requested treatment is not medically necessary.

    • Lack of Coverage: Some plans do not cover specific treatment levels (e.g., residential care).

    • Step Therapy Requirements: Insurance may require trying a lower level of care before covering higher levels.

    • Geographical Restrictions: The insurer may require treatment at in-network or closer locations.

    Policy Limitations: Some plans do not explicitly include eating disorder treatment in their Explanation of Benefits (EOB).

  • Medicaid is a state-run insurance for low-income individuals. Coverage for these plans vary by state.


    MediCare is federal insurance for individuals 65+ and those with qualifying disabilities. Coverage is more standardized across states.


    Learn more about these plans on our Government Plans page.

  • In-network providers are those who are “preferred” or covered by your insurance plan. To find who is in your network:

    • Call your Member Services number (on your insurance card) to request a list of in-network providers.

    • Search your insurance provider’s website.

    • If using the Health Insurance Marketplace, use the provider search tool.

    • Contact your provider’s office directly to verify network status.

  • Depending on the insurance plan, there may be steps you can take to avoid taking on out-of-pocket costs. Call your insurance and ask about a Single Case Agreement (SCA), which allows in-network rates for an out-of-network provider on a case-by-case basis.


    Return to our Main Insurance Hub Page to find templates.

  • If you do need to see a provider who is not in your network or out-of-network, there are additional and different steps you may need to take:

    • If you must see an out-of-network provider, check if your plan has out-of-network benefits. Some insurance plans will cover out-of-network treatment but at a lower reimbursement rate. Patients may need to pay higher out-of-pocket costs, or the treatment provider may work with the insurance company for reimbursement.

    • Some providers offer sliding scale fees for private pay patients.

    • Treatment centers may negotiate a Single Case Agreement (SCA) with your insurance provider to secure coverage.

  • Insurance authorization for eating disorder treatment is when your insurance company decides if they will cover the cost of your treatment. This often includes checking if the treatment is necessary and meets their guidelines. You usually need approval before certain services are covered. If authorization is denied, you can appeal to try to get approval.

  • Insurance companies sometimes deny coverage for medically necessary treatments, such as higher levels of eating disorder care.

    • If this happens, you have the right to appeal the decision.

    • Your provider can help guide you through the appeal process.

    • Insurance companies are required to provide information on how to file an appeal.

    • Be persistent! Many denials are successfully overturned through appeals.

    • If denied again, consult a legal aid or patient advocate.

    Denials can be reversed—don’t give up! Advocate for yourself and seek support when needed.

  • Some insurance providers cover treatment in another state. Check your insurer’s list of in-network facilities before starting treatment.

    • Call Member Services (number on your insurance card).

    • Some plans have separate numbers for medical and behavioral health inquiries.

    • Request a copy of your insurance benefits summary through your insurer’s website or your employer’s HR department.

  • Under the Affordable Care Act (ACA), insurance companies cannot deny coverage or charge higher premiums based on pre-existing conditions, including eating disorders. Before the ACA, some insurance plans could classify eating disorders as pre-existing conditions and deny coverage, but this is no longer allowed for most health insurance plans.


    However, if you are dealing with short-term health plans or grandfathered plans (those purchased before March 23, 2010), they may still exclude pre-existing conditions. If your insurer refuses coverage based on a pre-existing condition, you may want to consult a legal expert or a patient advocate.

Understanding Your Coverage

Types of Insurance Plans

Every insurance plan is different, so it’s important to understand what your specific plan covers. Different types of health plans are designed to meet various needs. Some limit your choice of providers or encourage you to seek care within the plan’s network of approved providers and services.

  • Covers care only from in-network doctors, except in emergencies. Out-of-network care is generally not covered. You must live or work within the plan’s service area and select a primary care physician (PCP).


    Coverage often includes therapy (individual, group, and family), medical monitoring, nutritional counseling, and sometimes partial hospitalization (PHP) or intensive outpatient programs (IOP). However, some plans may restrict access to higher levels of care.


    Many insurance plans have limits on the number of inpatient days or outpatient therapy sessions. Pre-authorization may be required for extended stays or certain treatments.

  • Covers in-network services only, except for emergencies. No PCP selection is required.

  • Offers lower costs for in-network care but provides out-of-network benefits at a higher cost. Requires a PCP referral for specialists. More flexible than an HMO but may have higher costs.

  • Allows in-network care at a lower cost but covers out-of-network providers without referrals for an additional fee. Offers greater flexibility than a POS plan but may have higher premiums.

  • Often referred to as “metal levels”, health plan categories within these types determine how you and your plan share healthcare costs — they do not reflect the quality of care. Plan availability and costs may vary based on income.


    Bronze

    Insurance Pays: 60%

    You Pay: 40%

    Monthly Cost: Lowest

    Care Costs: Highest

    Deductible: Can be expensive


    Silver

    Insurance Pays: 70%

    You Pay: 30%

    Monthly Cost: Moderate

    Care Costs: Moderate

    Deductible: Lower than bronze


    Gold

    Insurance Pays: 80%

    You Pay: 20%

    Monthly Costs: High

    Care Costs: Low

    Deductible: Usually Low

    Platinum

    Insurance Pays: 90%

    You Pay: 10%

    Monthly Costs: Highest

    Care Costs: Lowest

    Deductible: Lowest

Questions to Ask Your Provider

When you’re exploring healthcare options – or just need to understand your own plan’s coverage, here are some questions to ask your benefit provider:

📌 Coverage Questions:

  • Does my plan cover mental health services?

  • Are outpatient and higher levels of care (Intensive Outpatient, Partial Hospitalization, Residential) covered?

  • Is Medical Nutrition Therapy (MNT) covered?

  • Is there a limit to the number of visits covered for therapy, MNT, or inpatient care?

📌 Cost & Payment Questions:

  • What is my copay for the service I need?

  • What is my deductible?

  • What is my out-of-pocket maximum?

  • Do I have out-of-network benefits?

📌 Coverage for Eating Disorders:

  • Are there any limitations or exclusions specific to eating disorder services?

  • Can you provide a copy of my benefits, or is this information available online?

  • Can you send me the guidelines used to determine levels of care for eating disorders?

Understanding Your Rights

Despite the clear evidence that accessible treatment is a key component of one's eating disorders healing journey, insurance coverage for treatment often falls short. Some commercial insurance plans include mental health coverage for residential and inpatient care, which encompasses eating disorder treatment. 

However, government-funded plans like Medicaid and Medicare generally lack comprehensive coverage for eating disorder care. While healthcare advocates are hard at work crafting laws and regulations that make eating disorder healing more accessible, insurance is still not inclusive enough to completely cover or understand the needs of people with eating disorders and related mental health conditions.

So, what else can we do to fight these inequities? Download the self-advocacy toolkit to find out.